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FAQ’S

- How much weight can Stac Pic hold?

Stac Pic can hold up to 6.5kg.

- How do I fix Stac Pic to the wall?

Stac Pic must be attached to the wall using fixings capable of holding 12kg. Please ensure the correct fixings are used for the type of wall you are fixing to.

- Can I replace the scratching mats on Stac Pic?

Yes the mats are available as a set of 2 from the accessories section of the website.

- Can I change the Stac Pic style of frame?

Yes, new styles of frames will be available in the coming months. This will include different colours and styles.

- Is my Stac Pic guaranteed?

Yes, Stac Pets has a 12 month warranty on the metal mechanism and the picture frame for manufacturing defects. Any manufacturing defect in the scratching mats, backing board, mount or acrylic needs to reported to Stac Pets within 14 days of delivery.

- How do I add my picture to Stac Pic?

Full instructions are included in the box. If these have been mis-laid please follow this link Instructions

- Can I use different size pictures in Stac Pic?

Yes, Stac Pic is designed so you can use it with the included mount for pictures 8” x 10” or without the mount to accommodate 10” x 12” pictures.

- Is Stac Pic safe for my cat?

Yes, Stac Pic has been tested for weights up to 10kg to ensure it is safe for cats up to 6.5kg.

- How Do I Insert My Picture into Stac Pic.

  1. Remove the mat from the platform section.
  2. Carefully twist the 4 retaining clips 90 degrees (2 on each side).
  3. Lift out the back board.
  4. Place picture face down onto the frame (make sure it is correctly oriented).
  5. Replace back board.
  6. Twist the retaining clips 90 degrees onto the back board.
  7. Replace the scratching mat in place.

- How Do I Fix Stac Pic To The Wall.

  1. Align Stac Pic in the position you want it.
  2. Hold Stac Pic against the wall ensuring Stac Pic is straight and level.
  3. Mark the position of the holes ready for drilling.
  4. Drill the holes to the correct size for the fixings being used. You MUST ensure the fixings are correct for your wall type and capable of holding 12kg.
  5. Attach Stac Pic to the wall as per the instructions supplied with your fixings (fixings not included due to the number of different wall types and the wastage involved in providing multiple fixing types)

- How Do I Change The Stac Pic Scratching Mats.

  • The Wall scratching mat is attached using Velcro and can be removed by peeling up a corner and gently pulling them away from the back.
  • The platform scratching mat lays loose on the platform and is easily removed by lifting a corner and removing.
  • Installing new scratching mats is done by aligning one end and slowly pushing the mat down onto the surface.

- What are The Stac Pic Specifications

Sizes –

  • Closed (flat against the wall) the outside dimensions are 335mm x 386mm
  • Open (folded down at 90 degrees to the wall) the size of the platform is 335mm x 380mm
  • Picture sizes that will fit STAC PIC are 8″ x 10″ or 10″ x 12″ in portrait

Materials –

  • Main Frame – 2mm Powder coated Mild Steel
  • Mats – Acrylic Corded Mat
  • Picture frame – ABS recycled plastic painted
  • Picture Mount – Double Sided Card To Allow Black Or White To Be Selected
  • Picture Frame Clear Covering – Acrylic Non Shatter