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Effective Date: 24/May/2024

At Stac Pets, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR). By using our website and services, you agree to the terms of this Privacy Policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

1. Data Collection

We collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, and mailing address.
  • Payment Information: Credit card details and billing information.
  • Technical Data: IP address, browser type, and operating system.
  • Usage Data: Information about how you use our website and services.

2. Methods of Data Collection

We collect data in the following ways:

  • Direct Interactions: You may provide personal data when you fill out forms, place an order, or contact us directly.
  • Automated Technologies: As you interact with our website, we collect technical data via cookies and other similar technologies.
  • Third Parties: We may receive personal data about you from third parties, such as analytics providers and payment processors.

3. Use of Data

We use your personal data for the following purposes:

  • To Process Orders: Managing and fulfilling your orders, including shipping and returns.
  • To Improve Our Services: Analysing how our website and services are used to enhance user experience.
  • To Communicate with You: Sending you updates, newsletters, and promotional materials (you may opt-out at any time).
  • To Ensure Security: Protecting our website and services from fraud and ensuring compliance with legal obligations.

4. Data Sharing

We do not sell your personal data to third parties. However, we may share your data with the following entities:

  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing and shipping.
  • Compliance and Legal Obligations: Authorities and law enforcement agencies when required by law.

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are compliant with GDPR by implementing appropriate safeguards, such as Standard Contractual Clauses.

6. Data Security

We employ robust security measures to protect your personal data from unauthorised access, alteration, or disclosure. These measures include encryption, access controls, and secure servers.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements. Once the retention period expires, we will securely delete or anonymise your data.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request access to your personal data and receive a copy.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain circumstances.
  • Restriction: Request a restriction on processing your personal data.
  • Portability: Request transfer of your personal data to another party.
  • Objection: Object to the processing of your personal data.

To exercise your rights, please contact us at [email protected].

9. Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. We use cookies for the following purposes:

Essential Cookies: Necessary for the operation of our website.

Performance Cookies: Collect information about how you use our website.

Functionality Cookies: Remember your preferences and settings.

Targeting Cookies: Deliver relevant advertisements.

You can manage your cookie preferences through our Cookie Policy & Banner and adjust your browser settings to refuse cookies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our website and services constitutes acceptance of any changes.

11. Complaints

If you have any concerns about our use of your personal data, you can file a complaint with the Information Commissioner’s Office (ICO).