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Effective Date: 24/May/2024

1. Introduction

Welcome to Stac Pets. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website and making a purchase, you agree to these terms.

2. Contact Information

For any inquiries, please contact us at:

3. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions. You must not:

  • Engage in any conduct that is fraudulent or illegal.
  • Use our website to transmit any harmful or disruptive code.
  • Attempt to gain unauthorised access to our systems.

4. Product Information

We strive to provide accurate product descriptions and images. However, we do not guarantee that the information is error-free, complete, or current. If a product offered by Stac Pets is not as described, your sole remedy is to return it in unused condition.

5. Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase information. We reserve the right to refuse or cancel any order at our discretion. Payment must be made at the time of order placement. We accept the following payment methods:

  • Credit/Debit Cards
  • PayPal
  • Applepay
  • Googlepay
  • Klarna

6. Shipping Policy

  • Free Shipping: Orders totalling £50 or more qualify for free shipping.
  • Standard Shipping: A £4.99 shipping fee applies to orders totalling less than £50.

7. Returns and Refunds

If you are not satisfied with your purchase, you may return the product within 14 days of receipt for a full refund, subject to the following conditions:

  • The product must be unused and in its original packaging.
  • Proof of purchase is required.
  • Returned item(s) will be inspected and if unused and in original condition the refund will be processed within 14 days of receiving the returned item(s).
  • Shipping costs will not be covered by Stac pets unless the item is faulty
  • It is advised to return the item(s) using an insured service
  • All catnip/silvervine products are non returnable if opened.

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Stac Pets and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Stac Pets shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or purchase of products.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Great Britain. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Great Britain.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website following any changes constitutes acceptance of the new terms.

12. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which can be found here.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at [email protected].